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Order Flow:

Order Flow can be summarized in 5 quick steps as below

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1.) Search/Browse for the product on website.

2.) If selected or shortlisted any click on ADD TO CART Button.

3.) Go to View CART Page and click on CHECKOUT Button.

4.) Fill up your billing and shipping details and make the payment.

5.) Order will be placed and you will get email confirmation about the same.

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Ordering for Indian (Domestic) Customers:

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  1. The prices as mentioned on the website include GST as applicable on the product as per Indian laws.

  2. If you are interested in buying any of our statues then you may proceed through our regular checkout or call in your order at our contact page. Idolbronze is the first of its kind to offer Domestic SHIPPING absolutely FREE thus evolving the competition to a higher level which is of course a win win situation for the Customer. All the Orders are delivered to your door step within 6-14 days.

  3. Once the Order is placed and it has been processed at our end, Customer will be provided with Tracking Id which can easily be used to Track the Order. Idolbronze prefers to use Delhivery and DTDC for Domestic and Fedex/DHL for International shipping. Hence Customer can be rest assured that it is completely Safe, Secure and Trusted way to ship the Statue to your place.

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Ordering for International Customers:

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  1. The prices as mentioned on the website include GST as applicable on the product as per Indian laws, packaging, insurance to cover any damages during transit, and door delivery within India only. Hence if you are looking to get the product delivered outside of India, there are extra delivery costs involved.

  2. Idolbronze uses FEDEX/DHL for door delivery via Air for all International Orders.

  3. Please either get in touch with the team by email at design@idolbronze.com or via WhatsApp message on the number +91 6383 910 194 mentioning the product URL or product ID along with the shipping country and our team will get back to you with the most accurate pricing estimate for door delivery of your order.

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Packaging:

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Idolbronze uses layers of bubble wrap and foam to ensure that all our pieces arrive undamaged. If you wish to know more about it please feel free to write to us at contact email design@idolbronze.com.

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Customs and Duties (For International Orders):

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There may be duties or taxes importing a Statue from Idolbronze into your country. Please check with your government to determine the duties as they very country to country. For most international countries customs charges are the same as sales tax. The customer is responsible for whatever duties that apply to the statue and such duties will be paid by the Customer only .Idolbronze is not responsible for any delays that occur because of a countries customs laws.

Return & Exchange Policy

Satisfaction Guaranteed:

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​At Idolbronze  we are committed to the customer satisfaction and we are always ready to go extra mile, if needed, to achieve this goal.

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Payment:

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Idolbronze accepts American Express, Visa, MasterCard and Discover credit cards, as well as Paypal. We also accept personal checks, money orders, and bank wires. Payments must first clear before sculptures are shipped.

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Cancellations:

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Cancellations will only be considered if the request is made within 20 hours of placing an order, provided that the shipping process has not yet been initiated for the same Order.

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Returns:

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Idolbronze will accept returns on any purchases within 30 days for money back or exchange. No questions asked! Shipping charges are refunded on returns that are the fault of Idolbronze, or if there is the unlikely event of damage during shipping. Idolbronze does not refund shipping charges if the customer simply does not like the statue. A 4% service charge is applied to returns. The return fee and shipping charges are waived if Idolbronze or the shipping company is at fault. If the customer is returning the sculpture, it must be sent back fully insured and postage paid to our India address. Please contact us at +91 6383 910 194 or design@idolbronze.com  before returning the statue.

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